How do I request a withdraw or refund?

To request a withdraw or refund, you first must navigate to your My Events tab. Then, navigate to the Purchased Events tab.

Next, click the red “Withdraw from Event” button next to the event you wish to withdraw from. You’ll be prompted to provide a reason for the withdrawal or refund — the more detail you can share, the better. This information is sent directly to the Race Administrator, who will review your request in accordance with club policies. Please allow a few days for their response.

If you have additional questions about a specific withdrawal request, please contact the Race Administrator directly.

Refund Policies

Different host mountains have different refund policies, so you'll need to contact the host mountain for that event to request a refund. While we work closely with each host site, all decisions regarding refunds remain solely with the race's host, as it is their money and not ours.  

Race administrators have easy access to process refunds through their administrative interface.

To find contact information for a club, you can click the name of the club on the race page.

When a race administrator processes a refund, you will typically see the refund on your credit card within 3 business days. The refund will be credited to the same card used to purchase it. An expired card cannot be refunded.

The 6.25% registration fee covers the cost of using the payment system, including your credit card's interchange fees, as well as the overall cost of hosting and maintaining the website. All of these costs still exist even when a race is cancelled, so unfortunately the fee that covers this is not refundable.

We hope you can understand that since we are an ad-free service and we do not sell any user data, like larger web companies often do, we have no other income than this 6.25% fee with which to cover the costs incurred in processing credit card payments and running the website.