How do I refund a racer?
on AdminSkiRacing
Meghan Esposito
Last Update 8 個月前
First, make sure your event is still open and not closed. Once an event is closed, the payment request is already in process, and any refunds will need to be handled separately.
To issue a refund:
Go to your RA Dashboard and click on the Event Name.
At the top of the page, locate the Race Administrator Event Management section.
Click the Financial tab.
Select the appropriate refund or withdrawal category — Racer, Coach, Official, or Lift Ticket.
On the next page, you’ll see a list of registrations. For a racer, you can issue either a full or partial refund:
Enter the amount you wish to refund.
Click the Process Refund button to complete the transaction.
If you also need to withdraw the racer, click the Withdraw button after processing the refund.
Note: If you need a bulk refund, for a canceled event, please reach out to us directly. We will be able to do this for you.
Need help? Email us at [email protected]— we’d be happy to assist!